Complaints Handling Procedure

We received excellent service and were well informed at each stage of the process.  We were pleasantly surprised when Kate whooped down the phone when she received the key for Golden Lion Mews! We would have no hesitation in giving you and the team 5 stars for service.

GSC  Grays provide an experienced and professional service. From the initial contact with the valuer (Graham Wood) to the closure of the sale they keep you informed throughout. Graham and all of the staff are a pleasure to deal with. I would highly recommend them. I would also give you a 5 star rating.

I unhesitatingly recommend Gray’s Estate Agent in Barnard Castle.  We explored a number of agents and chose GSC Grays not because they were the cheapest but because they most inspired our confidence.  We were not disappointed; from the initial visit through various stages to completion we were impressed by the professionalism, attention to detail, excellent communication, competent negotiation, and willingness to go the extra mile in customer service.  They facilitated the sale of our property in a way that made it feel a pleasure to sell.

We have used GSC Grays for selling,  purchasing, and renting and have experienced nothing but efficiency and above all friendliness. A great company in our opinion.

We have moved house several times over the years so feel well qualified to recognise good efficient service when we see it. All the way through, from the initial valuation to the day of completion, everyone at GSC Grays made us feel our sale really mattered. We were kept well informed of the progress of the sale and any questions we had were answered promptly and clearly.  We would definitely recommend GSC Grays to anyone planning to buy or sell a property.

The team at GSC Grays went above and beyond for us. The sale of our property was a tricky one and the team managed it with professionalism, kindness, and enthusiasm. We cannot recommend them enough.

Thank you once again for the excellent care you have taken of us during the sale and now the purchase of our house. We have felt all along that you really cared and were really interested. A wonderful service.

I will have no hesitation in asking for your property expertise in the future or in recommending your company to others as I think the reports are first class.

Thank you for all your help during our move. It all got quite stressful towards the end and it was great to have you at the end of the phone offering reassurance and advice. We got there in the end and we are delighted with our new home! Just wanted to let you know how much your help was appreciated!

I just wanted to pass on my appreciation to the whole team for the fantastic job they did for me.  The Sales Progression team had a particularly tricky job as the sale was less than easy but they were all amazing.

GSC Grays were recommended to me and in the years which I have worked with them, I have found their approach excellent. They take a long term view and provide exactly the right balance between pushing things on whilst keeping me informed – I am delighted to have them on board.

Excellent HomeBuyer Report service. Survey completed promptly and initial comments delivered by telephone within twenty-four hours with comprehensive written report received by post shortly after. Clear, concise documentation, which includes advice on rectifying defects and issues that legal advisors may wish to investigate, all professionally presented in a bound booklet enabling a timely informed decision to be achieved in respect of the purchase of the property. Thoroughly recommended.

GSC Grays have always provided a professional and friendly letting service for me. Their regular updates and communication have meant total peace of mind that my properties are being managed with the up most of care. I would definitely recommend GSC Grays to other landlords.

When your largest cost in selling/purchasing a new house is the estate agent fees it is a rather large cost to accept, especially with things like Rightmove been involved. However, once my sale was agreed and it was passed over to Catherine in the sales progression team I do believe the fee was easier to stomach as her role in the sale/purchase was worth its weight in gold, and without it, there is no doubt in my mind that things would have not got done in the timescales we and our seller wanted. I really do appreciate all of Catherine’s advice and help in keeping the whole process moving.

Thank you so much to the Barnard Castle Branch and the Sales Progression team for all your help with the purchase of our new home. We are absolutely delighted with the property and were really impressed by the service and experience we had at GSC Grays.

Thank you to everyone at GSC Grays for your friendly professionalism over the past two years and especially in more recent weeks.  I greatly appreciated all you do and would have no hesitation in recommending you to anyone!

GSC Grays were recommended to me and in the years in which I have worked with them, I have found their approach excellent.  They take a long term view and provide exactly the right balance between pushing things on whilst keeping me informed – I am delighted to have them on board.

Theakston Land has worked with Calum and his team for many years.  That work has included a detailed analysis of costs to maximise value.  The development appraisal work undertaken with GCS Grays means that I am confident we are getting the best possible price. They make a positive contribution at all levels and help to drive forward long term and complex development projects.

During 2020 Holly Story has worked on Barningham Estate helping us in our understanding of Natural Capital assets. Holly was instrumental in Barningham’s successful ELMs Test and Trial bid and is leading in the bid’s implementation. Her understanding and thought leadership are helping to bring clarity and good sense to what seems an increasingly complicated agricultural world.

I used GSC Grays to secure planning for a straw processing building.  The shed is in the Green Belt and I was astonished how smoothly the whole thing went through and how easy they were to work with.

We have been working with GSC Grays Farm Business team since 2018 and with Robert Sullivan for over 20 years.  The advice and insight of the team has been invaluable and means that we are now in a much stronger position to face the future and the changes in the industry with confidence.  Their passion and commitment to us and the farm is integral to our success.

We could not have chosen a better estate agent.  Excellent work from start to finish from all the well-motivated professionals with whom we came into contact.  The house was well marketed, and communications were superb, we were always kept well informed.